Shipping Policy
Your awesome new items will be shipped within 2-4 days of your purchase. We currently use USPS Priority Shipping. Orders over $150 ship FREE; otherwise rates vary by package weight and shipping distance.
Return Policy
You can start a return or exchange here.
If something doesn’t work out quite right for you, you may return eligible items within 21 days of receiving your order. Returns are issued as online store credit or an exchange only; no refunds will be granted.
Purchasers who opted in for Checkout+ will have free return shipping. Purchasers who opted out are responsible for all return shipping fees.
To qualify for a return, items must be unwashed, unworn, free of perfumes and smoke, and have all original tags attached. Items showing signs of wear, washing, stains, or odors are not eligible for store credit or exchange.
All sales are final on sale merchandise, jewelry, and holiday related items.
If a returned item is deemed unsuitable for return, Sister Babyz reserves the right to refuse the return.
Package Protection Claims
You can file a claim here.
If you opted into Checkout+, your order is covered by package protection. If your package is lost, stolen, or damaged in transit, once your claim is approved we’ll replace the item at no extra cost, or issue store credit if it’s out of stock. For damaged items, please include a photo of the damage when you file. If you opted out of Checkout+, your order is not protected against carrier loss or damage. Please inspect your order when it arrives and file any claim within 30 days of the delivery date.
